"Where is my order?"
If you follow my instagram then you know we're working as fast as we can to fill each and every pre-order! That's right, incase you missed it all current orders are Pre-Orders; meaning your item will be shipped according to both your spot in the queue and when we receive the product ourself.
"How will I know when my order has shipped?"
The day your order ships you will receive an auto-generated email with or without a tracking number depending on your shipping method (unless you live in Canada where all orders are tracked).
For the USA, your item will arrive in 5-8 business days after processing
For international you're looking at 12+ days after processing.
"I don't know what size hoodie to get."
No worries, just take a gander at this super helpful not confusing at all size chart I put together on photoshop for you: Click Here For Detailed Size Chart.
If it helps any, I'm a small dude standing barely 5'5" and the medium size fits me perfectly. I can be seen wearing a medium in the photos/videos. So if you're a short guy (or girl) like me then I'd recommend either a medium or even a small.
"Help I ordered the wrong size!"
Shoot an email to email@example.com ASAP with your order # and my lovely assistant will be able to change it for you. That is, as long as it hasn't been shipped out yet.
If you receive your item and it does not fit, we are more than happy to exchange for a different size of the same item, provided that it is in stock. In order for an exchange to be accepted, the original item must returned in the same condition in which it was sent. Any worn, washed, or damaged items will not be accepted for an exchange. To exchange, we require that you cover the cost of shipping, we are happy to provide you with a shipping label at a discounted rate.
Unfortunately, at this time, we are only able to accept exchanges within the United States. All orders placed outside of the USA are not eligible for exchange, so please make sure you are ordering the correct size!
Please note, any order placed April 15th, 2022 or later, we are unable to process exchanges and all purchases will be final sale.
"You @$$holes sent me the wrong size."
Sorry, I must have been t̶r̶i̶p̶p̶i̶n̶g̶ ̶t̶h̶a̶t̶ ̶d̶a̶y̶. My bad. Flick an email to firstname.lastname@example.org with your order # and we'll cover the shipping cost for you to send it back to us. We'll do our best to send you the right size ASAP.
"I ordered impulsively and I actually can't afford it."
No worries, just send an email to email@example.com with your order # and my gorgeous assistant will issue you a refund pronto. That is, as long as your order hasn't been shipped out yet. Once your order ships you're pretty much stuck with it... it's a good thing I paid extra to have these made with extremely high quality materials eh'? We're currently too small of an operation to accept refunds after orders are sent out due to shipping costs and needing to cover our own foul ups etc.
"How can I contact you about my order?"
Yeah, I kind of already covered this above a few times, but here's the customer service email again: firstname.lastname@example.org Emails will be answered Mondays and Thursdays so please be patient!
PLEASE REFRAIN FROM EMAILING email@example.com & DO NOT message me on instagram for customer-service related concerns. This isn't me being a jerk - it's because due to high message volume there's a very good chance your request will not be seen - and this is bad for everyone.
"Will I be receiving the 'special memento' you hinted at in my order?!"
Initially this was a promotion for only the first 300 pre-orders placed -- HOWEVER! I really want to make you guys happy... so I've decided to include a special, personalized gift in the first 1000 preorders instead. Of course, I hate leaving people out, so I'll also be including a gift in 1 out of every 10 orders at random after number 1000. Surprises are fun, so why not?
"Will I be charged duties/customs fees?"
Some countries may charge duties and taxes or other random fees. We're sorry, we have absolutely zero control over this. I've seen some online shops do this and it always baffles my brain. Anyway, if this is something you are concerned with I suggest you research whether your country charges these ahead of time. Please note, we cannot be held responsible for any duties or taxes incurred.
Canadian customers: Please note that we are no longer shipping from Canada and therefore, no longer charging GST/HST at checkout. This means that there may be duties and taxes due upon delivery.
Update: If you choose FlavorCloud shipping, this option in most cases is cheaper for international customers, more reliable and duties and taxes are paid at the time of checkout so there will be no surprise fees later!
If you have any questions not already covered in this FAQ feel free to email us at firstname.lastname@example.org or email@example.com - Thanks guys!